Your feedback is important to The Macro Group, and whilst we are trying to continuously improve we understand that sometimes things don’t turn out like they should. As a client, you are the most important part of our business and we would appreciate the opportunity to resolve solve any complaint.
To inform us of a complaint please email firstname.lastname@example.org or call (07) 3844 5555.
In the unlikely event that we cannot reach a fair and sensible resolution, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001