Dispute Resolution

Your feedback is important to The Macro Group, and whilst we are trying to continuously improve we understand that sometimes things don’t turn out like they should. As a client, you are the most important part of our business and we would appreciate the opportunity to resolve solve any complaint.

To inform us of a complaint please email admin@macrogroup.com.au or call (07) 3844 5555.

In the unlikely event that we cannot reach a fair and sensible resolution, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website:  www.afca.org.au    Email: info@afca.org.au   Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001