+61 7 3844 5555

Dispute Resolution

Your feedback is important to The Macro Group, and whilst we are trying to continuously improve we understand that sometimes things don’t turn out like they should. As a client, you are the most important part of our business and we would appreciate the opportunity to resolve solve any complaint.

To inform us of a complaint please email admin@macrogroup.com.au or call (07) 3844 5555.

In the unlikely event that we cannot reach a fair and sensible resolution, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website:  www.afca.org.au    Email: info@afca.org.au   Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

220 Melbourne Street
, SOUTH BRISBANE QLD 4101

Social
Call

AUS +61 7 3844 5555

US +1 949 209 9449

Email

admin@macrogroup.com.au

Locations

AUS
Level 1, Suite 4

220 Melbourne Street

South Brisbane QLD 4101

US
Suite 1300

2030 Main Street
Irvine, CA 92614, USA